AI Voice Agent for Scalable Debt Resolution Operations
UK & India Based Debt Resolution Platform
A fast-scaling debt resolution platform handling high daily call volumes across lead verification, sales, and legal workflows.
Problem
A leading UK & India based financial recovery and debt management firm, needed to improve inbound and outbound lead verification. The process was manual, inconsistent, and costly, with verification agents spending extensive time confirming lead authenticity, eligibility, and intent.
Approach
Intellectyx implemented a multilingual LLM Voice Agent capable of natural language conversation in English, Hindi, and Marathi for Indian Operations. Integrated with CRM and Telephony System, the agent automated the end-to-end verification process, logging call outcomes, scoring leads, and escalating complex cases using sentiment analysis and intent detection.
Agents We Created
Specialized AI agents engineered to automate and optimize business operations
Lead Verification Agent
Sentiment Agent
Fallback Agent
Escalation Orchestrator
Legal Agent
Sales Agent
Tools Used
Cutting-edge technologies powering intelligent automation
Outcome Metrics
Measurable impact delivered through intelligent automation
Reduction in manual lead verification effort
CRM coverage for verified leads
Voice operations in Hindi, English & Marathi
Improved response turnaround from 2 days
Automated escalation for complex or high-risk cases
Consistent verification accuracy across all regions
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